Shipping Policy
Key information:
- Orders placed before 4:00 PM EST are processed on the same business day.
- Standard order processing takes 0-2 business days (Monday through Friday).
- Once your order has been shipped, delivery takes 8-10 business days (Monday through Friday).
- All orders within the United States qualify for free shipping.
How does processing and shipping work?
After you order and pay for goods on our website, you will receive a confirmation email. Processing takes 0-2 business days (Monday to Friday). After the shipment is sent, we will send you a second email with tracking information. Delivery of orders takes 8-10 business days (Monday to Friday). Orders are shipped using reliable courier services such as UPS, FedEx, and USPS.
Is your order delayed?
If your order is delayed, it is usually due to factors beyond our control, such as carrier delays, increased demand during holidays, and so on. If your order has not arrived within the expected delivery time, please wait another 3 businnes days and then contact us at the email address below.
How can I cancel my order?
ASAP. We process orders as quickly as possible, and once an order has been processed or shipped, it can no longer be canceled. Therefore, please contact us as soon as possible.
Having trouble with your order?
If something is wrong with your delivery, please email the address below and attach clear photos of the item and the packaging.
We will do our best to resolve the situation as quickly as possible and provide a replacement or other solution.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM EST
Email: info@mayfairellis.com
Phone: +19179977518
Contact Form: Submit Here
Store Name: Mayfair Ellis
Address:
366 19th St
Santa Monica, CA 90402
United States