Return and Refund Policy

Key information:

• Returns are accepted for items within 30 days from the delivery date.
• After receiving and approving the returned items, the refund will be processed within 7 days.
• Return shipping is the responsibility of the customer.
• We do not charge any restocking fees for returning items.

How can I get started?
To return items, you must first contact us at the email address below. Returns are permitted within 30 days of delivery, provided the item is unused, unworn, returned in its original packaging, and includes all tags. After this period, items can no longer be returned.

How does the return process work?
After contacting us with your order number and reason for returning the items, please wait for us to contact you. We will provide you with more up-to-date information. Any item sent back without prior confirmation may be declined. Ensure your item is securely packaged to prevent damage in transit. Return shipping is the responsibility of the customer.

How does the refund process work?
Once we receive your returned items and inspect them, a refund will be made using the original payment method you used at checkout when making your purchase. The refund will be completed within 7 days and credited to your account. No restocking fees are charged.

Is it possible to exchange items?
If you need a different style, colour, or size, please contact us by email within 30 days of delivery using the address shown below. We will guide you through the entire exchange process and provide instructions for returning the items.

How can I cancel my order?
ASAP. We process orders as quickly as possible, and once an order has been processed or shipped, it can no longer be canceled. Therefore, please contact us as soon as possible.

Having trouble with your order?
If something is wrong with your delivery, please email the address below and attach clear photos of the item and the packaging.

We will do our best to resolve the situation as quickly as possible and provide a replacement or other solution.

For complete information, please also refer to our Terms of Service.

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM EST

Email: info@mayfairellis.com
Phone: +19179977518
Contact Form: Submit Here

Store Name: Mayfair Ellis

Address:
366 19th St
Santa Monica, CA 90402
United States